Buying digital goods online means trusting a stranger with your money before you receive anything. Here is exactly what we promise, and what happens when something goes wrong.
1. Delivery
Most orders are delivered automatically within minutes of payment. Orders that need a manual activation are completed by our team and sent to the email address you used at checkout. Every order is delivered within 24 hours of payment at the latest.
2. If it does not work
Keys. If a key does not activate, contact us within 7 days of delivery with your order number and a screenshot of the error. We check the key with our supplier and send you a replacement.
Subscriptions and accounts. If an activation fails for a reason on our side, we fix it or refund the full amount you paid, with nothing deducted.
Unavailable products. If we cannot fulfil your order for any reason, you get a full refund.
3. What we need from you
Some activations only work under certain conditions. Telegram Premium and LinkedIn Premium need an account without an active subscription, and a game top-up needs the correct player ID and region. These conditions are written on the product page before you pay. If an activation fails because of details you supplied, we offer activation on another account or a different product of the same value, at no extra cost.
4. Payment
Pay by card, PayPal or crypto. Card payments are processed by Stripe and PayPal. Your card details never reach our servers and we never store them.
5. Who we are
G2U is operated by a company registered in England and Wales. The registration details are published in full on our refund policy.
6. Support
Email and live chat, and a person reads every message. If something is wrong with your order, tell us and we sort it out. Contact us.
The full legal terms are in our refund policy and terms.