Last updated: 5 October 2026
G2U sells digital products that are delivered electronically. Because digital products cannot be returned once they have been delivered or activated, the rules below apply to every order. Please read them before you buy.
G2U is operated by a company registered in England and Wales (company number: 17103682). Registered office: Office 298FX, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom.
1. Game keys, software keys and Windows keys
Game keys, software keys and Windows keys are non-refundable once the key has been delivered to you.
If a key does not work, we replace it. To request a replacement:
- Contact us within 7 days of delivery.
- Send proof that the key does not work: a clear screenshot or short video that shows the key you entered and the error message from the activation platform.
- Include your order number and the email address used for the order.
We check the key with our supplier and, when the fault is confirmed, we send a replacement key. If we cannot provide a working replacement, we refund the amount you paid for that item.
A replacement is not available when:
- The key was delivered in working condition and has already been redeemed.
- You bought the wrong product, edition, platform or region. Please check the product details before you buy.
- Your device or account does not meet the requirements listed on the product page.
- No proof of the problem is provided.
2. Subscription activations
This section applies to subscriptions that we activate on your own account, such as LinkedIn Premium plans.
Subscription activations are delivered within 1 to 24 hours after payment.
Manual top-up (Requires Login plans)
- For these plans, our team signs in to your account to complete the activation. You authorise this when you place the order.
- If the platform asks for a verification step, such as a code or a sign-in approval, we contact you and you need to approve it. The activation cannot be completed until you do.
- Your password is used only to complete the activation and is deleted from our system once the order is completed. Change your password after the activation is complete.
Activation links
- An activation link is valid for a maximum of 8 hours from the time we send it to you.
- You must use the link within this time. If the link expires because it was not used within 8 hours, you are not entitled to a refund.
- Make sure you are available to activate before you place the order, and check your email, including the spam folder.
After activation
Once the subscription is active, it is covered by the warranty stated on the product page for the plan you bought, for the warranty period stated there. If the subscription stops working during the warranty period for a reason that is not caused by you, contact us and we will restore or replace it.
The warranty does not apply when:
- You change the country or region of your account during the subscription period.
- You change your profile link after ordering a plan that requires it.
- Your account already had an active subscription of the same kind at the time of purchase.
- The account is restricted or closed by the platform for reasons unrelated to our activation.
- You provided incorrect activation details.
3. Services
For services such as LinkedIn Profile Optimization, we revise the delivered work at your request as described on the service page. If we fail to deliver the service, you receive a full refund. Once the service has been delivered, it is not refundable.
4. Orders we cannot deliver
If we are unable to deliver or activate your order, we refund the full amount you paid for it.
5. How to make a request
Email info@g2u.store with your order number, the email address used for the order, a description of the problem and your proof. We review each request and reply by email.
6. How refunds are paid
Approved refunds are returned to the original payment method. Your bank or card provider may take several business days to show the refund on your statement.
7. Your right to cancel and your legal rights
When you place an order, you ask us to supply the digital content immediately. You acknowledge that you lose your 14-day right to cancel once delivery or activation has started.
Nothing in this policy affects your statutory rights as a consumer.
8. Before you dispute a payment
If something is wrong with your order, please contact us first. Most problems are solved quickly by email.